(First Floor)
Feel free to stop by the Hawaii Convention Center when you get in to pick up your conference badge, bag and information early.
NOTE: This is a tentative agenda, subject to change as the program develops. Please check back closer to the conference for most up-to-date start and end times.
*Indicates additional fee applies.
(First Floor)
Check in and pick up important information for the conference at the Hawaii Convention Center.
Sponsored by Allied Solutions
Serving our military members is a great honor and comes with unique opportunities and challenges. Build your network during a kick-off meet-and-greet with other DoD credit union leaders. You'll also gain important perspectives and discuss the impact of the Military Lending Act.
Additional registration fee: $100
If you’ve already registered for the conference and would like to purchase tickets to this event, please contact NAFCU’s Member Service Center at msc@nafcu.org or 800-344-5580.
This interactive workshop is designed to help credit union board of directors and supervisory committee members better understand their role and how the credit union system works. The training session is the perfect way to show your examiner that your credit union’s board takes its fiduciary duties seriously. Attendees will have the opportunity to earn their NAFCU Certified Volunteer Expert (NCVE) designation by passing an exam. Learn more. Workshop ends at 10:30 a.m.; optional exam is 10:30 a.m. - 11:30 a.m.
Additional registration fee for Workshop: $199 members; $280 nonmembers
Additional registration fee for certification exam: $49 members; $69 nonmembers
If you’ve already registered for the conference and would like to purchase a workshop registration and NCVE exam, please contact NAFCU’s Member Service Center at msc@nafcu.org or 800-344-5580.
>Education Credits: NCVE, Financial Literacy Training Certificate, BSA Training Certificate
>Education Credits: NCCO
Sponsored by Strategic Resource Management, Geezeo, Q2, Vantiv
Network with your credit union peers as we say aloha and kick-off an inspiring and educational week.
Includes hors d'oeuvres, drinks and transportation to and from the event which benefits NAFCU/PAC. Shuttle bus to start departing at 5:30 p.m. from the Hilton Hawaiian Village Grand Islander Bus Terminal.
NOTE: This is a tentative agenda, subject to change as the program develops. Please check back closer to the conference for most up-to-date start and end times.
*Indicates additional fee applies.
Breakfast sponsored by VISA
(First Floor)
Come by registration to check-in and pick up important information if you haven't already. Then head over to breakfast to start the day.
Sponsored by VISA
NAFCU President and CEO B. Dan Berger welcomes you to Hawaii and delivers his opening remarks.
Keynote sponsored by Affinion Insurance Solutions
- NCUA Update and Developments in Credit Union Regulatory Relief with Acting Chairman McWatters
- NAFCU Services Innovation Awards
- Us vs. Them, Jeff Havens, Author and Leadership Expert
Sponsored by Affinion Insurance Solutions
The Executive Excellence Program is designed exclusively for current and aspiring credit union executives. Sessions during this time include:
- Cyberfraud, are you scared yet?
>Education Credits: NCCO, CPE - What Matters NowTM: Insights from the Nonmember
>Education Credits: NCCO, CPE - CECL: What You Should Start Planning for Now
>Education Credits: NCCO, CPE
Sponsored by BFB Gallagher
The Board Excellence Program is designed to provide credit union board and supervisory committee members with important industry training to help you make a lasting impact on your credit union’s future success. Sessions during this time include:
- Easy is the New Nice: Improving the Service Experience for Your Members
>Education Credits: NCVE, CPE - BSA for Board and Supervisory Committee Members (repeated at 1:45 p.m. – 2:45 p.m.)
>Education Credits: NCBSO, NCVE, NCCO, CEP, Supervisory Committee Training Certificate, BSA Training Certificate - Current Trends in Executive Benefits
>Education Credits: NCVE, CPE
Meet with leaders in the industry to help you drive bottom line growth and solve your toughest operational problems.
Visit the Solutions Theater for sessions:
- Digital Branch: Cost Center or Revenue Source? (11:45 a.m. – 12:15 p.m.)
- Biometrics Authentication: The Key to Enabling Secure and Convenient Digital Interactions (12:30 p.m. – 1:00 p.m.)
>Education Credits: NCCO
The Executive Excellence Program is designed exclusively for current and aspiring credit union executives. Sessions during this time include:
- Digital Business Continuity Planning Through Cybersecurity
>Education Credits: NCCO, NCRM, CPE - Lessons Learned While Leading America's Largest Credit Union
>Education Credits: NCCO, NCRM, CPE - Military Lending Update
>Education Credits: NCCO, NCRM, CPE
Sponsored by BFB Gallagher
The Board Excellence Program is designed to provide credit union board and supervisory committee members with important industry training to help you make a lasting impact on your credit union’s future success. Sessions during this time include:
- Essential Board Training: Member Business Lending
>Education Credits: NCVE, CPE - BSA for Board and Supervisory Committee Members (repeated from 10:30 a.m. – 11:30 a.m.)
>Education Credits: NCBSO, NCVE, NCCO, CEP, Supervisory Committee Training Certificate, BSA Training Certificate - ALM Best Practices
>Education Credits: NCVE, CPE
NOTE: This is a tentative agenda, subject to change as the program develops. Please check back closer to the conference for most up-to-date start and end times.
*Indicates additional fee applies.
(First Floor)
We'll be at the registration desk to answer any questions you may have. Then head over to breakfast to start the day.
Private breakfast is served for registrants of this program at the Hawaii Convention Center in rooms 311 and 313A each day they attend a tour (Thursday and Friday). Lunch will be served on each tour. If you have any ADA needs please see registration.
Tour departure and return times are listed below.
Valley of the Rainbows
Departs 8:30 a.m. and returns at 1:30 p.m.
Note - This tour is not recommended for guests with difficulty walking. The Arboretum will have approximately one mile of walking, however, guests can find places to sit along the pathway if they prefer to sit and enjoy this beautiful area of Oahu.
Tropical Tastes of Oahu
Departs 8:00 a.m. and returns at 3:00 p.m.
Note – Includes half a mile of walking as well as stairs.
Pearl Harbor
Departs 8:30 a.m. and staggered returns at 3:15 p.m. and 4:00 p.m.
Note – Pearl Harbor does not allow purses or bags on site due to security. Please make sure to leave personal belongings at the hotel.
Holo Holo at North Shore
Departs 8:00 a.m. and returns at 2:00 p.m.
Hollywood in Hawaii
Departs 7:45 a.m. and returns at 2:15 p.m.
- The Auto Buying Customer Journey: How They Shop, Who They Trust and Where Digital Retailing is Trying to Go with Bernie Brenner, Co-Founder/Chief Strategy Officer, TrueCar
- NCUA Update with The Honorable Rick Metsger, Board Member, NCUA
- NAFCU Awards
- 4.3.2.1. Leadership, Major General (Ret.) Vinny Boles, Leadership and Team Development Expert
The Executive Excellence Program is designed exclusively for current and aspiring credit union executives. Sessions during this time include:
- Auto Buying Q&A Plus Bonus Material on Creating Great Strategic Partnerships
>Education Credits: CPE - Credit Union Economic Group Panel:
Trends in the Industry and Economy
>Education Credits: NCCO, CPE - NAFCU's Legislative and Regulatory Update
>Education Credits: NCCO, NCRM, CPE
Sponsored by BFB Gallagher
The Board Excellence Program is designed to provide credit union board and supervisory committee members with important industry training to help you make a lasting impact on your credit union’s future success. Sessions during this time include:
- Lending Strategy: Shifting from In-person to Digital Engagement
>Education Credits: NCVE, CPE - Defining Your Payments Program
>Education Credits: CPE - Missing Elements in Strategic Planning
>Education Credits: NCVE, CPE
Meet with leaders in the industry to help you drive bottom line growth and solve your toughest operational problems.
Visit the Solutions Theater for sessions:
- The Two Great Financial Risks All Your Members Face - A Multi-Generation Perspective (11:30 a.m. – noon)
- Energize Your Members and Communities With Financial
Education (12:15 p.m. – 12:45 p.m.)
>Education Credits: NCCO
Participate in the Tripler Fisher House Charity Event in the Solutions Expo!
Come support U.S. veterans! Tripler Fisher House offers a nurturing, home-like atmosphere that fosters rehabilitative opportunities to wounded, active duty and veteran service members and their families.
Sponsored by Strategic Resource Management, CUNA Mutual Group, Triad Financial Services, Q2
The Executive Excellence Program is designed exclusively for current and aspiring credit union executives. Sessions during this time include:
- Is Your Credit Union Relevant?
Sponsored by Corios
>Education Credits: CPE - Hiring and Retaining Millennials
>Education Credits: CPE - Fintech: Friend or Foe?
>Education Credits: CPE
Sponsored by BFB Gallagher
The Board Excellence Program is designed to provide credit union board and supervisory committee members with important industry training to help you make a lasting impact on your credit union’s future success. Sessions during this time include:
- Chairs' Roundtable
>Education Credits: NCVE, CPE - Internal Audit, Prudence with Personality
>Education Credits: NCCO, NCVE, CPE, Supervisory Committee Training Certificate - NAFCU/BFB Gallagher 2017 Executive
Compensation Survey Report (repeated Friday at 11:15 a.m. – 12:15 p.m.)
>Education Credits: NCVE, CPE
Board The Majestic on Thursday evening for a Hawaiian sunset cruise! Learn more.
SOLD OUT. To be placed on a wait list, please email us at msc@nafcu.org.
Shuttle bus departs promptly at 4:20 p.m. from
the Hilton Hawaiian Village Grand Islander Bus
Terminal. No children please. The cruise’s main
deck is wheelchair accessible. Cruise restrooms
cannot fit wheelchairs; you must exit your chair
to enter restrooms. If you have ADA needs,
please see registration.
NOTE: This is a tentative agenda, subject to change as the program develops. Please check back closer to the conference for most up-to-date start and end times.
*Indicates additional fee applies.
(First Floor)
We'll be at the registration desk to answer any questions you may have. Then head over to breakfast to start the day.
Private breakfast is served for registrants of this program at the Hawaii Convention Center in rooms 311 and 313A each day they attend a tour (Thursday and Friday). Lunch will be served on each tour. If you have any ADA needs please see registration.
Tour departure and return times are listed below.
Valley of the Rainbows
Departs 8:30 a.m. and returns at 1:30 p.m.
Note - This tour is not recommended for guests with difficulty walking. The Arboretum will have approximately one mile of walking, however, guests can find places to sit along the pathway if they prefer to sit and enjoy this beautiful area of Oahu.
Tropical Tastes of Oahu
Departs 8:00 a.m. and returns at 3:00 p.m.
Note – Includes half a mile of walking as well as stairs.
Pearl Harbor
Departs 8:30 a.m. and staggered returns at 3:15 p.m. and 4:00 p.m.
Note – Pearl Harbor does not allow purses or bags on site due to security. Please make sure to leave personal belongings at the hotel.
Holo Holo at North Shore
Departs 8:00 a.m. and returns at 2:00 p.m.
Hollywood in Hawaii
Departs 7:45 a.m. and returns at 2:15 p.m.
Sponsored by Ascensus
- Questions to Ask If You Want Your Credit Union To Survive with Anthony Demangone, EVP & COO, NAFCU
- 7 Notes to Note Live! Top Advocacy Activities Affecting Your Credit Union with Carrie Hunt, EVP of Government Affairs and General Counsel, NAFCU
- White Hat Award and NAFCU/PAC Credit Union Challenge
- Payment Trends of the Future with John Ainsworth, EVP, North America Markets, Mastercard and Neil Mumm, VP, Head of Strategy - North America, VISA
The Executive Excellence Program is designed exclusively for current and aspiring credit union executives. Sessions during this time include:
- Building a Better Brand to Supercharge Your Membership Growth
>Education Credits: CPE - CEO Panel Discussion on Branch Strategy
Sponsored by PSCU
>Education Credits: CPE - 7 Most Expensive Vendor Management
Mistakes
>Education Credits: CPE
Sponsored by BFB Gallagher
The Board Excellence Program is designed to provide credit union board and supervisory committee members with important industry training to help you make a lasting impact on your credit union’s future success. Sessions during this time include:
- Marketing your Credit Union Elevator Speech
>Education Credits: NCVE, CPE - HSAs: The Medical IRA
>Education Credits: NCVE, CPE - Critical Challenges for Board Members
Discussion
>Education Credits: NCVE, CPE
The Executive Excellence Program is designed exclusively for current and aspiring credit union executives. Sessions during this time include:
- The Future of Banking – What Really is Coming?
>Education Credits: NCCO, NCRM, CPE - Faster Payments and the Future of Blockchain
>Education Credits: NCCO, NCRM, CPE - FinTech Discussion: Mobile Optimization
>Education Credits: NCCO, NCRM, CPE
Sponsored by BFB Gallagher
The Board Excellence Program is designed to provide credit union board and supervisory committee members with important industry training to help you make a lasting impact on your credit union’s future success. Sessions during this time include:
- Values, Vision and Mission
>Education Credits: NVE, CPE - Traits of Successful Credit Unions
>Education Credits: NVE, CPE - NAFCU/BFB Gallagher: 2017 Executive
Compensation Survey Report (repeated from Thursday at 1:30 p.m. – 2:30 p.m.)
>Education Credits: NVE, CPE
Sponsored by VISA
Network with peers during lunch before we close the conference with an amazing keynote presentation.
Keynote sponsored by CUNA Mutual Group
Despite the excruciating pain and challenges of daily life in a wheelchair, John Maclean decided he would become stronger than ever. He proved himself by competing—and succeeding—in the toughest sporting events the world had to offer. His story will inspire you. Learn more.
Sponsored by Allied Solutions
It's time to celebrate! Here's to fifty years strong and growing stronger together. Join your peers at an amazing Hawaiian experience as you network and enjoy local cuisine and drinks before your private concert with Beach Boys Co-Founder Brian Wilson.
You and your guests will hear hits you know and love from Beach Boys co-founder Brian Wilson at the resort’s beachfront Kahanamoku Lagoon as the sun sets into the ocean. Now that’s an experience of a lifetime! Learn more.
NOTE: This is a tentative agenda, subject to change as the program develops. Please check back closer to the conference for most up-to-date start and end times.
*Indicates additional fee applies.
Join us Thursday in the Solutions Expo to support military families! We've partnered with the Tripler Fisher House, which offers a home-like atmosphere for wounded soldiers and veterans receiving rehabilitation at Honolulu's Tripler Army Medical Center.
