Check in and pick up important information for the conference.

Serving our military members is a great honor and comes with unique opportunities and challenges. Build your network during a kick-off meet-and-greet with other DoD credit union leaders. You'll also gain important perspectives and discuss the impact of the Military Lending Act. Learn more.

This interactive workshop is designed to help credit union board of directors and supervisory committee members better understand their role and how the credit union system works. The training session is the perfect way to show your examiner that your credit union’s board takes its fiduciary duties seriously. Attendees will have the opportunity to earn their NAFCU Certified Volunteer Expert (NCVE) designation by passing an exam.

NAFCU President and CEO B. Dan Berger welcomes you to Seattle and delivers his opening remarks.

You don't want to just be relevant; true success demands changing the game. Opening keynote speaker Michael Tchong will show you how innovative organizations are strategically leveraging "Ubertrends" across all industries to spur big success—and how you can break through too. Learn more.

Breakout sessions include:

• Credit Union Economic Group Panel: Trends in the Industry and Economy
  Gain insight on the evolving state of the credit union industry and hear predictions from the panelists regarding what’s on the horizon. You'll get answers to questions like "What will the Fed do with interest rates?", "How likely is there to be an increased demand for auto and home loans for the remainder of 2018?", and "What's the real story behind shrinking unemployment numbers and my membership?"
• The State of Member Lending: A Panel of Experts from Auto, Credit Cards, and Mortgages
  Learn about the state of member lending in the credit union space, and what the keys are for creating a robust, balanced portfolio that stands out from the crowd.
• Cybersecurity: How to Ensure the Keys to Your Kingdom Don’t Leave the Front Door Unlocked
  Discover the latest cybersecurity trends, and controls you should have in place to protect your credit union, including IT General Control Reviews, Vulnerability Assessments and Penetration Testing, IT Risk Assessments and Control Assessments.
• Hot Topic: TBD
  
• Hot Topic: TBD
  

Breakout sessions include:

• Brick and Mortar Branches vs High-Tech Branches
  
• NAFCU's Legislative and Regulatory Update
  Get the inside scoop on what's happening in Washington D.C. from the most knowledgeable and effective lobbyists in the credit union industry.
• Future Proof: Top Trends in Financial Services Technology
  Learn about the state of member lending in the credit union space, and what the keys are for creating a robust, balanced portfolio that stands out from the crowd.
• Hot Topic: TBD
  
• Hot Topic: TBD
  

You’ll learn the leadership principles within what Kevin Brown calls The HERO Effect so you can:

• Create strong connections with people via transformational moments
• Use the best of who you are to serve more people, more often, in bigger and better ways
• Perform intentional acts of difference making, not random acts of kindness
• See what others cannot—possibilities instead of problems

No matter the industry, 90% of all strategic plans miss crucial elements. Oftentimes, these plans don't even answer the one most important question. Learn the essential-yet-elusive elements your strategic plan needs, and how you can best incorporate them.

It’s arguably never been more important for credit unions to be high performing and forward thinking. The uncertain environment in which we live and work continues to change at a pace and in ways never before experienced. What questions must we ask today to help prepare, and perhaps even shape, our future?

A board member’s duties can seem overwhelming and far reaching. This keynote will explore what very effective boards do to make the best use of their time and how they guide their credit unions to become most beneficial for the membership.

Breakout sessions include:

• Leadership Workshop 1: The Hero Effect
• What's Missing in Your Strategic Planning! Workshop 1
• Enhancing Your Credit Union's Efficiency: Workshop 1
• Board Improvement Workshop 1

Different approaches exist for providing your members with financial education. Which one is right for your credit union? You'll review several strategies that are working well for highly successful credit unions, and why, so you can adapt the right one (or a combination of them) to your credit union's needs.

Breakout sessions include:

• Leadership Workshop 2: The Hero Effect
• What's Missing in Your Strategic Planning! Workshop 2
• Enhancing Your Credit Union's Efficiency: Workshop 2
• Board Improvement Workshop 2

Board the just-built yacht The Salish Explorer on Thursday evening for a cruise! During the excursion, you and your adult guests will be awed by the never-ending skyline views and the majestic Cascade and Olympic mountain ranges. The cruise follows the shoreline of Elliott Bay and the Seattle waterfront where you’ll enjoy panoramic views of the historic waterfront, Puget Sound, Mount Rainier, towering container ships, sports stadiums, and even the expansive estate of Bill Gates. Linger on the open decks under beautifully painted skies, or enjoy comfortable indoor seating. Learn more.

The unique culture and customer service have directly contributed to the success of popular retailer Zappos.com. Learn how to take your service—and your success—to the next level too as Erica Javellana details how to define and commit to a culture, incorporate it into your daily operations, and more. Learn more.

Breakout sessions include:

• CEO Roundtable - How Do You Utilize the Information You Learned This Week?
  An open group discussion looking at the information you learned this week, and asking one fundamental question: how will you implement what you've learned?
• BOD Chair Roundtable - How Do You Utilize the Information You Learned This Week?
  An open group discussion looking at the information you learned this week, and asking one fundamental question: How will you integrate the information you've learned into your credit union's strategic plan?
• Senior Management Roundtable - How Do You Put This Week's Take-a-ways Into Action?
  An open group discussion looking at the information you learned this week, and asking one fundamental question: How will you take charge of your teams to ensure organizational greatness?
• Current Trends in Executive Benefits
  With more than 75% of executives aged 50 or older, the current leadership population is aging and rapidly retiring. Three out of ten CEOs are currently eligible, or will be eligible, to retire in the next five years. The landscape for executive benefits is shifting as credit unions prepare for executive retirement and recruitment—at the same time. Find out the top three trends your credit union needs to address to successfully design, implement, and administer executive benefit plans.
• Organizational Communication- How to Ensure Your Mission is Communicated Throughout Your Organization
• Hot Topic TBD

Breakout sessions include:

• Delivering Convenience Is Anything But Easy
• CU Soul Stories
• Current Trends in Executive Benefits.
• Moving Your Credit Union to a Digital Institution
• Remaining Relevant Roundtable: How to Define Your Critical Risks and Opportunities for the Future
  In this group discussion lead by NAFCU's own Anthony Demangone, you'll focus on how your credit union can stay relevant. How will you continue to provide services to your members in an ever-changing landscape? What questions should you be asking and answering now to ensure you remain the #1 option for your members tomorrow?
• BSA for BOD and Officials

When work becomes more stressful, ensure you can operate at peak performance. Steve Gutzler's stress-busting tools for success will help you manage your energy and emotion by tapping into feelings of confidence, optimism, resiliency and enthusiasm. Learn more.

See Jeff Foxworthy perform at a live, private event exclusively for our conference attendees! You and your guests will enjoy loads of laughter as you close out the week with this comedy legend.